noyabaji Privacy Policy

1 Introduction

noyabaji ("we", "our", or "platform") operates a safe and trusted online betting and casino service for users in Bangladesh. This privacy policy explains how we collect your personal information, why we collect it, how we use it, and under what circumstances we share it with third parties.

By using noyabaji's services, you are considered to have agreed to the terms described in this privacy policy. We ask that you read this policy in full. If you have any objections to anything in it, please contact us.

2 Scope of Application

This privacy policy applies to noyabaji's website (noyabaji.lat) and all related services. This policy applies to the following individuals:

• All active members registered at noyabaji
• Any visitor who accesses the website
• Anyone who contacts us via live chat or email
• Anyone using any of our services, whether cricket betting, slots, or live casino

3 Information You Provide Directly

When you create an account or use our services at noyabaji, you provide us with certain information yourself. This includes:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• Payment information (such as bKash or Nagad number — full account details are not stored)
• Identity document information (for KYC verification purposes)

4 Automatically Collected Information

When you use our platform, certain information is collected automatically. This information is collected for technical reasons and helps us improve the quality of our services:

• IP address and device information
• Browser type and version
• Operating system information
• Time spent on the site and list of pages visited
• Information collected through cookies and similar tracking technologies
• Login times, transaction history, and gaming activity

5 Information Received from Third Parties

In some cases we may also receive information from trusted third parties, such as:

• Payment processors (bKash, Nagad, Rocket, Upay, etc.) — for transaction confirmation
• Identity verification service providers — as part of the KYC process
• Technical partners — for the purpose of detecting and preventing fraud

6 Primary Use

noyabaji uses your information primarily for the following purposes:

• Creating, managing, and keeping your account secure
• Processing all financial transactions including deposits and withdrawals
• Age verification — only those aged 21 or above may use the service
• Providing welcome bonuses and other promotions
• Ensuring 24/7 customer support in Bengali
• Preventing fraud, money laundering, and other illegal activities
• Monitoring unusual behavior to ensure responsible gaming

7 Service Improvement and Communication

We may also use your information to:

• Improve platform performance and user experience
• Send important membership-related notifications (via email or chat)
• Inform you about valid promotional offers (if you have given your consent)
• Meet legal obligations and cooperate with regulatory bodies
• Carry out risk assessment and ensure account security

8 Sharing Information with Third Parties

noyabaji never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment partners (bKash, Nagad, Rocket, Upay, banks): only the information necessary to complete a transaction
• Identity verification services: as part of the KYC process
• Cybersecurity partners: to prevent fraud and deception
• Law enforcement agencies: for valid requests under legal obligations

9 Data Security Measures

To ensure the security of your information, noyabaji has put in place the following technical and organisational measures:

• SSL (Secure Socket Layer) encryption — all data transfers are completed through secure channels
• Encrypted database — stored information is protected with the highest level of security
• Two-Factor Authentication facility
• Regular security audits and vulnerability testing
• Strict data access policy for staff — only staff who need to can view your information
• Automated alert system for suspicious activity

10 Your Privacy Rights

As a member of noyabaji, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If your information is incorrect, you may request a correction.
• Right to Erasure: In certain circumstances you may request that your information be deleted (subject to legal obligations).
• Right to Object to Processing: You may request to opt out of marketing communications.
• Data Portability: You may request your information in a structured format.

To exercise these rights, contact us by email: [email protected]

11 Cookie Policy

The noyabaji website uses cookies and similar technologies. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Necessary for the basic functioning of the site — maintaining login sessions, security, and so on.
• Functionality Cookies: Remember your preferences (such as language or display settings).
• Analytics Cookies: Analyse user behaviour to improve the quality of the service.

You can control or disable cookies from your browser settings. However, disabling some cookies may limit certain features of the site.

12 Data Retention Period

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Specifically:

• Active account: for the entire duration the account remains active
• After account closure: financial and legal records are generally retained for up to 5 years
• KYC documents: in accordance with the relevant regulatory requirements
• Transaction history: for the period required under anti-money laundering regulations

13 Protection of Minors

noyabaji is firmly committed to the protection of minors. Our service is for those aged 21 or above only. To this end:

• Age verification is mandatory at the time of registration
• We do not knowingly collect information from anyone under the age of 21
• If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
• If a parent or guardian believes their child is using our platform, please contact us at [email protected].

14 Changes to the Privacy Policy

noyabaji reserves the right to update this privacy policy from time to time. If any significant changes are made, we will:

• Update this page with a new date
• Send a notification email to registered members
• Display a notice on the site if needed

If you continue to use noyabaji's services after any changes, you will be considered to have agreed to the updated policy.

15 Responsible Gaming and Privacy

noyabaji takes responsible gaming very seriously. To ensure responsible gaming, we may monitor information about your gaming activity. If problematic gaming behaviour is identified in a member, we will offer appropriate support or, if necessary, limit account activity. This monitoring is done in your own interest.

To learn more about responsible gaming, visit our Responsible Gaming page.

16 Complaints and Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will review your request as soon as possible.

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali — via the site's live chat
• Response Time: We aim to resolve all privacy-related requests within 3 working days.